Knowledge Base & Help

Frequently Asked Questions

Find answers regarding automated dispatch, paper craftsmanship, order tracking, and account security.

How does Wishly automate yearly birthdays and anniversaries?

Once you save an occasion with annual recurrence, our scheduler monitors the calendar daily. On the scheduled date at 12:00 AM, Wishly dispatches digital wishes via Email. For physical cards and hampers, our system triggers handcrafting 3-4 days in advance so Delhivery or BlueDart delivers on the exact date.

What quality paper and wax seals do you use for physical cards?

Which cities and pin codes do you deliver to?

How can I track my order once it is dispatched?

Can I use AI to write custom poems and wishes?

What happens if I want to cancel or change an automated date?

How does the Pro and Premium subscription work?

Still Have Questions?

Our concierge team is available 24/7 via support and email.

Contact Support Concierge