Refund & Cancellation Policy

1. 100% Quality & Pristine Delivery Guarantee

Every Wishly product is handcrafted on museum-grade 350 GSM cotton rag paper with authentic wax stamps and packed in crush-proof rigid gift mailers. If your order arrives damaged during courier transit, has a typographical error caused by our studio, or fails our quality standard, we will immediately send a free express replacement or issue a 100% full refund.

2. Cancellation Window

Because our calligraphers begin preparing bespoke cards promptly upon order receipt:

• Within 2 Hours of Placement: Full cancellation with 100% immediate refund to your original payment method.
• After Inscribing / Printing Begins: Once our artisans have lettered the card or generated courier shipping labels via Shiprocket, orders cannot be cancelled due to custom personalization.

3. Refund Timeline & Processing

Approved refunds are credited directly through Razorpay back to your original source of payment (UPI / Bank Account / Card) within 3 to 5 business days.

4. How to Request Assistance

To report a damaged parcel or request a replacement, please email support@wishly.app with your Public Order ID (e.g. #ORD-7GFO5TM2) and photo of the parcel. Our concierge team responds within 4 hours.